Part III: AI Tools for the Hospitality Industry
In the first two parts of this article, we explored the different types of AI and their applications in the hospitality industry. Now, we'll take a closer look at some of the most popular AI tools that businesses in the hospitality industry can use to enhance their operations and provide a superior guest experience.
- Chatbots and Virtual Assistants: Chatbots and virtual assistants can be used to handle customer queries, automate reservation processes, and provide personalized recommendations. Some popular chatbot and virtual assistant platforms for hospitality include Haptik, Botsify, and Xenioo.
- Recommendation Engines: Recommendation engines use AI algorithms to analyze customer data and provide personalized recommendations. This can be used for everything from suggesting menu items to recommending nearby attractions. Some popular recommendation engine platforms for hospitality include Gravity, Loop54, and Monetate.
- Facial Recognition: Facial recognition technology can be used for a variety of purposes in hospitality, including check-in and security. This technology can be used to automate the check-in process and provide a more personalized experience for guests. Some popular facial recognition platforms for hospitality include NEC, FaceFirst, and Cognitec.
- Voice Assistants: Voice assistants, such as Amazon's Alexa and Google Home, can be used to provide guests with information and control over their hotel room environment. Guests can use voice commands to adjust lighting, temperature, and even order room service. Some popular voice assistant platforms for hospitality include Volara, Angie Hospitality, and Alexa for Hospitality.
- Robotics and Automation: Robotics and automation can be used to automate repetitive tasks, such as housekeeping and room service delivery. This can improve efficiency and reduce costs. Some popular robotics and automation platforms for hospitality include Savioke, Aethon, and Fetch Robotics.
- Predictive Analytics: Predictive analytics uses AI algorithms to analyze data and make predictions about future events. In hospitality, this can be used to forecast demand, optimize pricing, and improve inventory management. Some popular predictive analytics platforms for hospitality include Duetto, HotSchedules, and STR.
- Sentiment Analysis: Sentiment analysis uses AI algorithms to analyze customer feedback, including reviews and social media posts, to determine customer sentiment. This can be used to improve customer service and make operational changes based on customer feedback. Some popular sentiment analysis platforms for hospitality include Medallia, ReviewPro, and Clarabridge.
These are just a few examples of the many AI tools that are available for businesses in the hospitality industry. By incorporating these technologies into their operations, businesses can improve efficiency, enhance guest experiences, and stay ahead of the competition in this rapidly evolving industry.
Stay tuned for more insights on the AI revolution & empowering hospitality worldwide.
Andreas Schmit
CEO
